Frequently asked questions
Information about working together before requesting a proposal.
How is a project priced?
Pricing follows the services, deliverables and timeline. After understanding the brief, we provide a proposal covering scope, cost and schedule.
When can results be evaluated?
Timing depends on the service, the starting point and the available data. We agree suitable measures and review dates without guaranteeing sales or search positions.
Can you work with our internal marketing team?
Yes. We agree responsibilities for execution, review and approval so the agency and internal team complement each other.
How do you use AI?
For tasks such as initial research, production and automation, with human review and appropriate data and approval controls.
Can we start with one service?
Yes. Start with what your business needs now and expand the scope when there is a reason to do so.
Do you produce Arabic and English content?
Yes. Copy is adapted to the audience, market and brand voice, with clarity reviewed in each language.
What happens at the start?
We gather information, review the current situation and agree priorities, deliverables, responsibilities and a schedule.
Who follows up on the project?
We agree a main contact and execution and review roles at the start. The next steps and dates are clear to you.
Can you work alongside another agency or freelancer?
Yes, when each party has an agreed scope, responsibilities and a clear process for handover and review.
What do you need from us?
Your business context, objectives, available materials and an approval contact. We request specific permissions only when the agreed work requires them.
What if performance is below expectations?
We review the data and assumptions, explain what needs to change and agree next steps. Changes to the scope are documented.
Do you consider projects outside Egypt?
We review the market, language and project requirements and explain what we can deliver before agreeing the work.
Who owns accounts, websites and content?
Ownership, access and file handover are defined in the agreement. We prefer to set up systems in accounts controlled by the client.
Are the displayed concepts actual client projects?
The new brands and stories are clearly labelled fictional concepts. Supplied SEO reports are shown separately, and concepts are not presented as actual engagements.
Still not answered
Send the question to info@havencave.com. It gets a reply within one business day, and if it is a good one it ends up on this page.
What is next for your business?
Tell us your objective and what you need to improve. We review the situation and propose a clear scope.